Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. It enables Organization to make best use of information which can improve the efficiency in different areas.
This is Part 1 of ServiceNow Knowledge Management Administration and Process Training. This training will talk about Knowledge Management application in ServiceNow and its all latest features and configurations available till Orlando version.
Please Note : This training has been prepared in Orlando version of ServiceNow.
About The Training
This training will cover everything you need to know in order to administering and work on Knowledge Management in ServiceNow. You will learn how Knowledge Management application works and how to properly configure the Knowledge Management to fulfil the requirement of client and customers. We have also added Knowledge Check sessions in which you can check your knowledge after completing the training.
Topics of this Complete Training:
– Overview of Knowledge Management
– Enable Additional Features of Knowledge Management
– Knowledge Management Components & Features
– Knowledge Management Implementation Guide
– End to End Creation of Article
– Knowledge Management User Guide
– Knowledge Guided Setup
Who should watch the Training:
– Anyone interested in know about Knowlede Management in ServiceNow
– Anyone who wants to Implement Knowledge Management in ServiceNow
– Anyone who wants to know features of Knowledge Management in ServiceNow
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