Building a human-like behavior with a Chatbot – Human Centred Design

A chatbot is still a robot. As they are engaging with your customers, it’s always nice to make it behave more like a human than a machine. In order to improve the way your chatbot is behaving, here are a few tips to make it more human-like.

Chatbot for sales, Chatbot for marketing or so ever, every chatbot should have a human behavior so that it better interacts with customers and potential users.

By making your chatbot look more human, you’ll better engage with your website visitors and improve engagement.

Using human centered design technics will help you to craft a better experience for your leads and customers.

Human-centered chatbots are much more appreciated and used, it’s time to take part in the process.

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Hosted By: Antoine
Category: Chatbox

0:00 Introduction
0:50 Tips n°1: Add a “show compose” action
1:15 Tips n°2: Introduce the chatbot as if it was human
2:00 Tips n°3: Get visitors data such as his name
3:15 Tips n°4: Reuse existing data to personalize the conversation

#BuildingHumanCentredChatbot #Chatbot