CARICAD Citizen-Centred Service Excellence Series- Policy Approaches to Achieving Service Excellence

It is widely recognized that for CARICOM to achieve its development goals including the SDGs, the public sector must play a significant role in the realization of these goals, through service excellence. For this to take effect, one of the requirements is an appropriate and effective policy framework, to drive service excellence initiatives and outcomes. In this webinar, we learn more about the Government of Jamaica’s Service Excellence Programme, and the move towards implementation of an integrated policy framework to support the achievement of service excellence in support of the national 2030 Vision. Presenters are from the Public Sector Transformation and Modernization Division, Office of the Cabinet, Jamaica