HUMAN CENTERED DESIGN – Human factors for designing healthcare – Ricardo Escalon

Wouldn’t it be great to find out why a client doesn’t adhere to therapy? And by knowing this, how would that potentially enhance the way modern healthcare is delivered?

In this episode, Ricardo Escalon talks with Yianni about what he has learned within the professional knowledge areas of customer experience & human centered design and thinking about how that is relevant to healthcare.

Ricardo Escalon is the Director and Principal Designer at Thought Collaborative, an Australian human-centred design agency.

He’s also a veteran of the industry, with over fifteen years’ experience.

This video is an extract from the Reimagining Healthcare podcast, for the full conversation visit this link:

Achieving healthcare outcomes with Human Centered Design – Ricardo Escalon – HealthTechX
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Yianni Serpanos is a digital health innovator, Founder of, an Australian based digital health ready practice management software for allied health providers, Founder of HealthTechX a digital health innovation community and host of the Reimagining Healthcare podcast.

You can connect with Yianni here:

Reimagining Healthcare Podcast & Live Stream:
This Live Stream is produced by HealthTechX for coreplus and hosted by Yianni Serpanos to help Reimagine Healthcare toward a vision of a world of integrated digital health empowerment for all people.

If you would like to discuss appearing on the Live Stream or Podcast please contact Yianni here:…
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