Human-Centered Design Q&A: The State of Service Design

Catch up on the Q&A highlights from our recent Human-Centered Design Manchester MeetUp on the state of service design.

We covered the following topics:
0:00 – Intro
01:17 – How did you get into service design?
08:18 – How do you sustain and celebrate the success of service design?
18:50 – Have you ever had to shift your approach to service design?
25:40 – What will the role of a service designer be in the future?
32:45 – How do you show the value of service design to clients?
39:58 – How do you approach service design for different-sized businesses?
44:07 – Outro

We organise regular Meetups, events, workshops and socials for anyone interested in learning and sharing new skills. You can sign up here: