Human Centered Design: The Heart of DX | Emi Kwon, Director of UX at Metlife Japan

Have we lost sight of the core of Digital Transformation?

Every day we hear more and more about “going paperless” or getting rid of legacy systems, but will this lead to true DX?

Emi Kwon, Director of Experience Design Group at Metlife, knows what can get us back on track: Human Centered Design.

In this interview, Emi gives us her thoughts on the different stages of DX, why Japan has fallen so far behind (with data to prove it), and what needs to be the focus to bring us up to speed.

More from Emi:
🗓 Upcoming webinar, “UX, Design Thinking and Agile”

Emi Kwon on LinkedIn :

⌚️ Timestamps
0:00 Intro
1:12 What does digital transformation (DX) mean? Differences between Digitization, Digitalization, and Digital transformation
4:14 Examples of true digital transformation
6:49 state of digital transformation in Japan
10:34 what are the reasons japan is falling behind?
12:34 how can design thinking and human-centered design aid in digital transformation?
15:04 How is design thinking relevant to the 21st century, in the era of digital transformation?
18:00 Any good examples of how businesses in the world are leveraging design thinking or any examples of DX that we can take a look at?
20:56 Japanese players succeeding at DX
24:43 Talent need for Digital Transformation
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