Introduction to Knowledge Management: KM Essentials

This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge management. APQC KM Principal Research Lead Lauren Trees and Executive Director of Client Solutions Cindy Hubert define knowledge management and explain why organizations pursue it. They also describe common knowledge management approaches, roles and responsibilities associated with managing knowledge, and key enablers for getting started.