Alicia Johnson’s approach to getting your organization ready for a crisis is different from others; she takes a human approach to planning. As you come to decide how your company will respond to an emergency, using a human-centered design to support those decisions may prove beneficial. Leaders must consider how a crisis can affect their employees, their employee’s families, and the community.
So how can a leader hope to strike a balance between saving their business and mitigating a crisis? A human-centered design approach to that question is a positive place to begin.
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