Live from HIMSS – VHA’s Innovation Ecosystem Hinges on Human-Centered Design to Build Trust

VHA’s Innovation ecosystem is using human-centered design as the backbone of its “Reimagining Veteran Health care” project, which aims to design solutions that address critical changes in customer and employee needs and expectations following the onset of COVID-19. Brynn Cole, director of design and storytelling at VHA’s Innovation Ecosystem, explains how this approach conduces more effective health solutions and builds trust with veterans.