Season 3 Episode 11 – Human-Centered Design is the Bloodline of VA's Digital Services

Any IT modernization strategy is most successful when it incorporates human-centered design principles. At the Department of Veterans Affairs, this ensures the veteran is at the center of its products and services. Samara Strauss, VA Product Manager at the U.S. Digital Service, discusses how her team is contributing to VA’s enterprise effort to provide veterans with world-class customer service and guidance through their VA experience, focusing on the modernization of and other innovative digital services.