ServiceNow Knowledge Management is an continuous process to understand organizations knowledge needs, We can say that it is a central repository which holds the article and accessible to all the users.
The primary goal of knowledge management servicenow is to derive meaningful useful information within the organization.
ServiceNow Knowledge Bases:
Knowledge Base in servicenow can be derived from service operations such as resolution of incidents, problem, change.
Can be derived process and policy.
Can be derived from risk mitigation.
There are lots or area’s from where servicenow knowledge base can be derived such as IT, HR, Internal and External Database, Vendors etc.